FAQs

We are open exclusively to the trade. Which means if you are in the design trade - we can set up an account for you.

If not, do not fear - please contact us and we’ll recommend one of our many resource centers in your area.

Your customers can come to our showroom unaccompanied; only with a scheduled appointment with our designer consultant, booked by their designer.

Memo Sample requests can take 3 – 15 business days for delivery depending on availability.

Orders should be placed via website or e-mailed directly to DesignersGallery@rogers.com

(Please include manufacturer information, pattern, colour, quantity needed, and shipping destination)

Standard delivery for in-stock Fabric and Wall Coverings on most brands is 10 Business days. Statutory Holidays do affect delivery times.

We normally make out invoices when the fabric has arrived into us, this is because we physically have to weight out the bolts and measure the boxes to get an amount for shipping.

Invoices are sent & payments are requested (or taken at your instruction) 2 – 3 days after your fabric has been delivered. This allows you those days to unroll and ensure the fabric is without flaw.

We accept cheques (to Designers Gallery Inc.), Visa, Mastercard, and e-mail transfer payments (designersgallery@rogers.com)

Please take photos of the flaw, and try to show the size of the concern. E-mail those photos and a written description of the concern to DesignersGallery@rogers.com

We ask that all orders are examined before cutting as to quality, colour, condition and yardage. No allowance will be made after they are cut. All Claims must be made within 7 days after receipt of goods.

Fabric orders under six yards can not be returned. Returns can be processed on larger orders and are subject to a 25% re-stocking fee plus shipping costs.